RETAIL&LOYALTY №1 (80) 2019
- “Games of Fees”, or Who will de facto protect the consumer?
- Mikhail Ivantsov: I would call the book market situation positive
- Strengthening positions: how the after-merger positions of the Bristol, Dixy and ‘Krasnoe I Beloe’retail chains will change in the regions
- Dialogues on the palm: How speech analytics affects call center performance
- Warm up and light up: X5 Retail Group on the way towards energy efficiency
- New opportunities for partner loyalty bonus programmes
- Machine learning as a business tool for a fashion retailer: Wildberries case
- Business risks associated with customer relations automation
- Mikhail Goncharov: Every restaurateur must get through the censorship of professionalism
- SIM terminals and coffee in a showroom: new formats of interaction with customers
- Management of deliveries from a single point: opportunities and risks
- Bank ZENIT: The state will be pushing the business into the “white zone” through the efforts of banks
- Back to the future, or is the buyer really the center of the universe for the seller?
- The retail sales quality control system: the pros and cons
