RETAIL&LOYALTY №5 (92) 2020

- Are we in for the ninth wave?
- Alexander Dvorsky, Sovcombank: Demand for installment cards is as high as it was a year ago
- Growth of conversion in offline stores and steady demand in online ones: post-quarantine trends at IKEA
- Leroy Merlin: the company’s commercial success depends, inter alia, on the extent of responsibility!
- Construction showroom for professionals
- Oksana Yarkova: “We’ve been a small business so far, but Kupets (Merchant) has never lacked persistence!”
- Yummy United: products for children, invented by children
- A credible brand: best practices for CX digital transformation
- Brands’ direct sales: the opinion of market participants
- No queues for tickets to Dream Island, or How the First OFD helped “Russian Disneyland”
- Demand forecasting system in a large retail chain: how it works
- Crisis as time of opportunities, or How innovation helps business get stronger
- Sberbank Factoring: digitalization is the main growth point of factoring
- Merchandise returns give no cause to “fight” with the shopper. Eight steps of handling returns.
- Taxi market in Indonesia: the experience of Russia’s Maxim
- The hotel segment in Germany during the pandemic: what happens next?