Total messenger-ization for the service quality management - Information portal

Total messenger-ization for the service quality management

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Total messenger-ization for the service quality management

At the present level of smartphones and mobile Internet penetration, a large portion of communication traffic and data exchange flows from telephone conversations into chats through instant messengers. Why does this happen and what can companies learn from this? Answers to these questions can be found in the article by Sergey Staschak, CEO of Chat2Desk.com.

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