LICARD: from a new level of service to new business opportunities
LICARD: from a new level of service to new business opportunities
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In the autumn of 2015, LUKOIL-Inter-Card and Jet Infosystems presented a program to improve the level of service for LUKOIL customers based on Oracle Siebel CRM. Ruslan Puzyna, Head of Technological Development at LUKOIL-Inter-Card, and Vladimir Molodykh, LUKOIL-Inter-Card Project Manager at Jet Infosystems, tell the Retail & Loyalty Journal about specific features of the project implementation and its first results.
