Harry Friedman: Do your shop assistants know the standards of professional behavior?
Harry Friedman: Do your shop assistants know the standards of professional behavior?
Managers tend to allocate responsibilities among the employees without explaining exactly how they should be discharged. Meanwhile, each responsibility should be “sliced and diced” – broken down into standards of professional behavior. This will help your employees understand exactly what your company expects from them,” believes Harry J. Friedman, Founder and CEO of The Friedman Group.
