Merchandise returns give no cause to “fight” with the shopper. Eight steps of handling returns. - Information portal

Merchandise returns give no cause to “fight” with the shopper. Eight steps of handling returns.

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01.09.2020

Merchandise returns give no cause to “fight” with the shopper. Eight steps of handling returns.

While handling returns may not be a pleasure by definition, it shouldn't be perceived as a “showdown” with the shopper. Harry J. Friedman, Founder / CEO of The Friedman Group, explains what steps are necessary to improve CX for these customers and avoid “negative vibes” in your work.
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