Merchandise returns give no cause to “fight” with the shopper. Eight steps of handling returns.
Merchandise returns give no cause to “fight” with the shopper. Eight steps of handling returns.
While handling returns may not be a pleasure by definition, it shouldn't be perceived as a “showdown” with the shopper. Harry J. Friedman, Founder / CEO of The Friedman Group, explains what steps are necessary to improve CX for these customers and avoid “negative vibes” in your work.
