Online & Offline Retail 2021: November PLUS-Forum to expedite new era in customer service! - Information portal

Online & Offline Retail 2021: November PLUS-Forum to expedite new era in customer service!

21 Июня 2021, 16:10

Online & Offline Retail 2021: November PLUS-Forum to expedite new era in customer service!


New members joined the pool of sponsors of the 8th International PLUS-Forum “Online&Offline Retail 2021”

Chief sponsors: Sovcombank, Atol, Dostavista, MCN Telecom, Borlas

Partners: Koshelek, ICL Techno, Genesis block, Avtomaty.Ru

The event will take place at the Radisson Slavyanskaya hotel in Moscow on November 16, 2021.

The Forum will be attended by retailers from Russia and the CIS, international associations of market participants, Russian and foreign banks, payment systems, technology and manufacturing companies, leading Russian and foreign experts representing government entities and research agencies.

Key industry players will discuss the main challenges and tasks facing the Russian retail industry, the latest trends in offline retail, e-commerce and the payment industry. The participants will receive up-to-date information on business cases and technological solutions, which will allow them to assess the effectiveness of the latter and form preconditions for the development of their own retail businesses, as well as present their own cases and solutions to the major industry players.

Topical issues to be discussed by the expert community at the 8th International PLUS-Forum: “Online&Offline Retail”:

• Retail 2021. Trends. Perspectives

• Retail chains and offline retail. Problem management

• Impact of the pandemic on the structure of the retail market. Survival strategies

• e-Commerce. Lessons learnt from the coronavirus. Forecasts

• Foodtech is taking off. New life of e-grocery in the post-lockdown era

• Retail chains and suppliers. A pivot to self-regulation

• Digital transformation of retail. New strategy and practice based on the results of the coronavirus crisis

• HR strategy – an element of reputation management

• Banks and retail. Acquiring and QR payments

• Payment instruments in retail

• Lending formats during the pandemic and post-crisis period

• Loyalty and Marketing. Market transformation. Priority areas

• Labelling. Technology and business

• Cash collection and self-collection. Market leaders' practices worked out during the pandemic

• Fulfillment and logistics. Present-day solutions

• Security in retail.

As part of the PLUS-Forum “Online & Offline Retail”, the traditional exhibition of products from leading vendors, providers of services for business development, marketing, IT operations, logistics, security, self-service, e-commerce and payment solutions will take place.

Win new partners and find new customers with Online & Offline Retail!

You can see how it was during the PLUS-Forum “Online & Offline Retail” in the summary video here.

Alongside the Conference, the most representative exhibition of equipment and technology from leading Russian and foreign companies will be organized to give you a unique opportunity to visually assess the real effectiveness of each presented solution through the example of the corresponding business cases, and to learn how such innovations can be integrated into your own business in a most effective way.

You can become a Delegate, Speaker or Sponsor, having learnt about all the benefits and options for participation here:


Become a partner

Become a speaker

Register now, limited number of seats available!

We remind you that participation is free for:

- retail chains (B2C)

- public transport operators

- airlines

- fuel stations

- FMCG manufacturers

- HoReCa

Keep on top of our news at, the official website of event, and follow us on Facebook, Twitter, and Telegram!

See you at the Forum!

For additional questions, please contact the PLUS-Forum Steering Committee:


tel .: +7 495 961 1065
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